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Planning and Installation
- Specializing in SAP on the RS/6000 SP with ORACLE, 2 tier to large
3 tier installations
- R/3 installation and configuration (Application Servers, Central
Instance, Database Server).
- R/3 landscape design, Correction and Transport System (CTS)
configuration
- R/3 add-ons: FAX servers, EDI, TAX packages
- SAPGUI rollout planning and execution
- Configuration of SAP documentation web server
- Configuration of SAP Online Support System (OSS) and ISDN
connections
- High Availability (HACMP) of Central Instance and Database Servers (SP
& RS/6000)
Global scheduling
- Batch inter-platform scheduling (AIX, MVS, AS/400, R/3, NT, SUN)
using CA AUTOSYS and Tivoli Maestro
Security Management
- User administration
- Authorizations/profiles setup and maintenance; profile generator
Performance Management
- SAP Database analysis and index creation
- Ongoing R/3 and AIX performance/usage data collection for trend
analysis and correlation
- Optimization of resource usage (multiple R/3 application instances
on servers/nodes)
- Workload optimization through logon group balancing based on
complete workload characterization
- Design of DASD subsystem for maximum performance using IBM SSA
technology
- Optimization of disk allocation for the improved database
- Troubleshooting of performance problems (R/3, AIX, ORACLE).
Problem Management
- Installation of custom scripts for system monitoring
- Integration of third party monitoring tools tools: CA TNG and
DBVision, , Tivoli Maetsro, Ecotools.
- R/3 system log, ABAP dump and alert analysis
- AIX errlog, syslog, disk space monitoring
- Automated pager/e-mail notification
Maintenance
- Application of OSS notes and Hot Packages
- Printer/FAX administration (AIX queues, R/3 spool, SAPLPD )
- Automation of routine R/3 maintenance jobs (e.g. spool consistency
checks and reorgs, log cleanups)
- Oracle archivelog management via ADSM in SAP
environment
- Processing of corrections/repairs via the CTS
- Automated system cloning and SID switch procedures
- SAP Client maintenance (creation, copies, deletion)
- R/3 Instance/Default profile optimization and maintenance
- SAP batch input programming (BDC) for systems
management
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R/3 Upgrades
- Production upgrades of SAP 3.x to 4.x
- Project planning
- Execution of upgrade procedures
- Support of regression testing using automated scripting tools
(Mercury Interactive).
SAP Backup/Disaster Recovery
- R/3 database backups using Tivoli Storage Manager (formerly ADSM),
backint and/or RMAN (R/3 4.0 and higher).
- Configuration optimization for high volume streaming with 3494
tape libraries and 3590 tape drives for large databases (> 500
GB).
- Setup of Disaster Recovery (DR) procedures for off-site storage of
system and application images and backups
- Execution of DR tests
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